Prometric computer FAILS.. Didn't finish 3 sections.. Now what?!?!

  • Creator
    Topic
  • #182291
    Marissanami
    Member

    This is going to be a semi-long rant, but I am hoping there is someone out there who had a similar issue or could shed some insight into what happened today. FYI – I hope no one has to ever go through what I went through today!!

    SO… Here’s what happened.

    I get to prometric, do the usual security stuff and get to my computer station.

    As soon as I verify my picture, my computer immediately shut downs. Panic sets in… In my head I’m think ‘WTF my time is expiring!’. Like an idiot i start waving my hand hoping that the exam procter will come and help me. After about a minute of doing that, I walk out and tell the procter what happened. She send someone in, the compute is faulty.

    So after 15 minutes she assigned me to a new station. I ask her if there will be any issues and she told me there would be no issues changing computers. I entered my launch code and it took me straight to the Simulation Section. I thought that was really weird but I did not think it was an issue since it said Testlet 1 of 4 at the top of the screen. I thought they may have changed the structure or I could have been a guinea pig. Looking back, I probably should have notified someone.

    Anyway, I get through with that section and once I finished that section after about one hour, I pressed ‘Continue’ and it tells me I have completed the exam even though I did not even see the first 3 sections of the exam. I start panicking, but I immediately notified the proctor hoping that she could get my exam going again. She called the Prometric technical support while I’m sitting at my station twiddling my thumbs. When she finally gets a hold of someone after about 20 minutes, my exam had shut off. The prometric agent was unable to help and referred me to email candidate care and there was nothing more they could do.

    I am at a loss for words and have no idea what to do. I already emailed NASBA and am planning to call them on sunday. Has this ever happened to anyone?? Any advice on what I should do would greatly be appreciated.

    Whats really frustrating is that I did not intend to skip the MCQ, did not consent to skipping the MCQ and I felt totally prepared to take this section today. AHHHHHHHHHHHHHHHHHHHHHHHh

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

Viewing 15 replies - 1 through 15 (of 16 total)
  • Author
    Replies
  • #485494

    Just call the number listed on the printed page.

    They will verify your exam progress and diagnostic report. Don't worry, they will let you the reschedule the exam at no extra cost.

    #485524

    Just call the number listed on the printed page.

    They will verify your exam progress and diagnostic report. Don't worry, they will let you the reschedule the exam at no extra cost.

    #485496
    Marissanami
    Member

    @WhereforeArtThou75 Thanks, that makes me feel a lot better!

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485526
    Marissanami
    Member

    @WhereforeArtThou75 Thanks, that makes me feel a lot better!

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485498
    tough_kitty
    Member

    First of all, call them during business hours, not on a Sunday….?!?!

    Secondly, I'm sure the system will show all MCQs as unanswered, if at all, so no worries.

    Very unpleasant experience though. 🙁

    FAR: 81 (May 2013)
    BEC: 81 (July 2013)
    REG: 83 (August 2013)
    AUD: 82 (November 2013)
    California CPA since 1/30/14

    #485528
    tough_kitty
    Member

    First of all, call them during business hours, not on a Sunday….?!?!

    Secondly, I'm sure the system will show all MCQs as unanswered, if at all, so no worries.

    Very unpleasant experience though. 🙁

    FAR: 81 (May 2013)
    BEC: 81 (July 2013)
    REG: 83 (August 2013)
    AUD: 82 (November 2013)
    California CPA since 1/30/14

    #485500
    Marissanami
    Member

    @tough_kitty I already called them, they aren't open on Friday… But they are open on Sunday, lol.

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485530
    Marissanami
    Member

    @tough_kitty I already called them, they aren't open on Friday… But they are open on Sunday, lol.

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485502
    Marissanami
    Member

    any comments or thoughts …anyone?

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485532
    Marissanami
    Member

    any comments or thoughts …anyone?

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

    #485504
    Anonymous
    Inactive

    You should be able to take the exam again, free of charge. When I went to my prometric center last week Tuesday, boy they were so many issues with my computer. I started the exam 30 minutes late, which made me leave the test center around 10:45 PM. They were on the phone with technical support for like 45 minutes before my exam, and the guy kept telling me if we don't fix the issue, you will have to reschedule the exam. When he told me that, I became livid since I know I was ready for the exam. But thank god everything went okay at the end of the day.

    #485534
    Anonymous
    Inactive

    You should be able to take the exam again, free of charge. When I went to my prometric center last week Tuesday, boy they were so many issues with my computer. I started the exam 30 minutes late, which made me leave the test center around 10:45 PM. They were on the phone with technical support for like 45 minutes before my exam, and the guy kept telling me if we don't fix the issue, you will have to reschedule the exam. When he told me that, I became livid since I know I was ready for the exam. But thank god everything went okay at the end of the day.

    #485506
    mla1169
    Participant

    I'm almost positive you'll be able to sit again at no charge but that's small consolation after studying so hard already!

    FAR- 77
    AUD -49, 71, 84
    REG -56,75!
    BEC -75

    Massachusetts CPA (non reporting) since 3/12.

    #485536
    mla1169
    Participant

    I'm almost positive you'll be able to sit again at no charge but that's small consolation after studying so hard already!

    FAR- 77
    AUD -49, 71, 84
    REG -56,75!
    BEC -75

    Massachusetts CPA (non reporting) since 3/12.

    #485508
    Marissanami
    Member

    @CPA1FRESH – I am hoping nasba will be understanding and that I can take the exam next week. Your experience sounds horrible, I can't believe they made you wait that long. I'm happy to hear that you got to take your exam though.

    @mla1169 – I would hope that they don't charge me… I didn't even see the 3 parts of the exam (sat for REG)!

    BEC - 79 - July 2013 (Becker)
    FAR - 75 - October 2013 (Becker)
    REG - 88 - December 2013 (Becker, Wiley Test Bank, Ninja Notes)
    AUD - Possibly the July/August 2014 window

    HI Candidate

Viewing 15 replies - 1 through 15 (of 16 total)
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