[rolltide88]

So I went to the test center on Sunday to do my final exam (Regulation). Since I live in Dubai, I usually go to the same prometric there. This time, I was told the green room was ineffective and that I will not be able to do my exam. They gave me a ticket number and all that crap. I called the prometric main office in Holland and was really shocked by how unproffessional they really are! They said they will call me back but still nothing. It sucks that I don’t even know when is my exam. I am ready to take it but now I don’t even feel like studying anymore.

Has anyone been through this, and If so what am I supposed to do?

FAR- 78 (Nov)
AUD- 90 (Jan)
BEC- 81 (Feb)
REG- 89 (May)

[Anonymous]

You got few extra days to study, take advantage of it.

[Revein Reveindran]

Hello rolltide88, I am a Senior Escalations specialist with Prometric.

I came across your situation here and am keen on finding out more about what happened to you at the test center and over the phone.

I do believe that a ticket number was provided to you but there was no resolution provided based on the description above. Kindly let me know if I may assist you and get this situation resolved as Prometric strives to provide the best service to our respective candidates.

I would need a form of contact probably your email address and I will get in touch with you and help you with your situation. I would like to apologize for the negative experienced that you encountered.

Sincere regards,

Revein Reveindran @JD

Global Candidate Care Senior Specialist

[jeff]

The prometric person is welcome to post their email address for the candidate to contact them instead of the candidate posting their contact info.

Jeff

AUD - 79
BEC - 80
FAR - 76
REG - 92

Jeff Elliott, CPA (KS)
NINJA CPA | NINJA CMA | NINJA CPE | Another71

[Anonymous]

I thought this thread was going to be about how their website can't find my test appointment half the time.

[Revein Reveindran]

Hello Jeff,

I do apologize but I would need to speak to the candidate directly pertaining this matter. Should you require assistance from us, kindly contact us directly at 1-800-853-6769 and this is the contact number to our escalations department to assist you with your situation.

Again I do apologise that we would not be able to accomodate your request at this point but you may contact us for further assistance

Sincere regards,

Revein Reveindran @JD

Global Candidate Care Senior Specialist

[rolltide88]

Oh man I thought that post was dead. Thanks Revein for your concern. I did call and rescheduled and took the test on monday the 6th. I was very dissapointed but was actually contacted by a prometric agent a couple of days ago and told him everything, I was very grateful for that becuase I hope that this would help future candidates get a better service.

Thanks again

FAR- 78 (Nov)
AUD- 90 (Jan)
BEC- 81 (Feb)
REG- 89 (May)

[Author]

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