Prometric Missed Billing

  • Creator
    Topic
  • #157009
    wahoo
    Participant

    Has anyone else received a similar email from Prometrics? They can’t provide me with specifics as to which exam, etc they are charging this for? I think that I am going to dispute it unless they can provide the facts.

    Dear Prometric Candidate,

    This message is to advise you that in going through the year-end reconciliation of our accounts, we discovered that your account was inadvertently never charged the cancelation fee for the (CPA) exam that was canceled per your request earlier this year.

    Please take this message as notification that the account used at the time you originally registered for your exam will be debited the appropriate cancelation fees on December 17, 2009 in the amount of ($35).

    We sincerely apologize for any inconvenience caused by the delay in the processing of this charge and hope that this notification gives you ample time to make any necessary financial adjustments. If you have any questions with regard to this message, please feel free to contact us by responding to this email. All email inquiries will receive a response within 1 business day of receipt. You can also reach us by calling 1-800-853-6769. Please press option 2 (test taker) then option 3 (for all other callers) and finally option 1 (Cancelation Fees).

    FAR 76, REG 86, BEC 83, AUD 86
    Accountant Wilmington NC

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    Replies
  • #210463
    QCPA
    Participant

    The only thing I can tell you is that I paid $35 because I changed test date and it was immediately

    #210464
    Anonymous
    Inactive

    i rec'd the same email.

    unfortunately, it was valid. i changed an exam date months ago and prometric charged me, but it only resulted in a temporary charge and never went thru.

    #210465
    RyanK
    Participant

    They did this to me also. It wasn't valid as my grandma had passed away and the fee had been waived. They made me find and fax them her obituary, again. Now they are still going to charge me then want me to request a refund… jerks.

    BEC - 85 1st attempt
    REG - 86 1st attempt
    AUD - 80 1st attempt

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