Hey guys, I received my NTS today and it won't let me create an account. It keeps saying “invalid combination of user information, user gateway not found.” My name, DOB, email, jurisdiction code and i.d. all look to be correct. I've tried on my phone and tablet on chrome and firefox. HELP! I dont want to have to contact NASBA, as I have read really bad reviews about them and their customer service. Any help or suggestions are welcome.
The reason you are getting that error is because something doesnt match with your application that was submitted and the information you are entering. So depending on the state you applied to would determine who you would need to contact to verify that information if its a CPAES or NON-CPAES State. Also, check your sources to see why they gave a bad review. Most bad things I have heard were directed at NASBA since that is the only entity that CPA Candidates know. They dont know that you also have the State Boards of Accountancy, AICPA, and Prometric and that NASBA is not the sole entity responsible for the CPA Examination.