Blocking client’s wife’s number

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  • #3269120
    animalwithin
    Participant

    We have a client who is a fairly lousy person. He insists on staying with us, however, so we continue to do his accounting and tax work. He has my personal cell number which, without asking me, he gave to his wife at some point.

    His wife is worse than he is. She calls repeatedly at late hours, over the weekends, sends nonstop text messages whenever she needs anything, argues disrespectfully whenever we send them an invoice for the work we do for them.

    She obviously has a right to the information she is requesting as she is part owner of the businesses and they file jointly but she is an incredible nuisance and I want to block her number. She can still email me and her husband still has my number but I do not want this woman contacting me via phone.

    Am I violating some ethical CPA law by blocking her number?

    #3269132

    You should not have given a client your personal cell number (my humble opinion).

    There is no reason for them to have it. If they have something important – you should be in a position to give them your full attention and document the conversation AND bill them for it…aka – your desk phone.

    The genie has left the bottle, however.

    Tell them you are requiring all clients to call X number for the reason above. Their business is very important to you and you want to be able to give them your full attention on the phone, but limit it to business hours out of respect for family time.

    You're going to have to tell them – and then not reply to a text or accept a call again – not even once.

    In short, you're going to have to re-train them as to what is acceptable.

    They will likely throw a fit.

     
    Jeff Elliott, CPA (KS)
    NINJA CPA Review
    #3269138

    And after you have communicated this … yes … block it.

     
    Jeff Elliott, CPA (KS)
    NINJA CPA Review
    #3269165
    animalwithin
    Participant

    Thank you for the reply Jeff! Unfortunately, this is a person who doesn't care about professionalism or respect. I don't answer any of her calls that arrive late at night/early morning/weekends and I try my best to only answer her texts that are relevant, usually only one out of many that she sends.

    I've made it evident to the husband that this behavior is taking place but neither seem to care. I will enunciate what you have indicated above and if I'm still getting the same behavior then I shall block.

    Thank you!

    #3269471

    You'll get the bad behavior that you tolerate.

    Apply that to parenting AND to clients 🙂

    Good luck.

     
    Jeff Elliott, CPA (KS)
    NINJA CPA Review
    #3272531
    fsugirl2005
    Participant

    Raise the rate as high as you can for that client, within ethical lines of course. That'll show them who's boss. They will either pay up for the troubles or leave.

    If that doesn't work, send out a “work/life balance” email and then block her.

    My claim to fame: I own an accounting practice so I deal with obnoxious people from time to time.

    REG - 60,73, Retake 05/2021
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    AUD---74,70,73,71,74,85
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    I have been on this journey off and on for over 10 years. I think it's about time that I wrap this up.

    #3272594

    You haven't truly lived until you've had a client's employee, wearing an ankle bracelet monitor courtesy of the judicial system, drop a room-clearing fart in your office, leaving you dry heaving above the trash can while they died laughing.

    It can always be worse.

     
    Jeff Elliott, CPA (KS)
    NINJA CPA Review
    #3273260
    Recked
    Participant

    So glad I decided to visit the forum today to read this treasure.
    Prime example of it could always be worse.

    Memento Mori - Kingston NY CPA & EA (SUNY Albany 2002)

    FAR-93 11/9/17 (10wks, 250 hrs, Roger 1800+ MCQs, Gleim TB 600+MCQs, SIMs)
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    #3273401

    Glad I could contribute to your day 🙂

     
    Jeff Elliott, CPA (KS)
    NINJA CPA Review
    #3273842
    Skynet
    Participant

    Are you sure she's not just unhappy with her marriage and wants to just hook up with somebody?

    You know, someone to balance her books and check out her assets. 😬

    AUD - 90
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    World Domination Plan

    Phase I : Pass CPA Exams - Complete
    Phase II : Megan Fox - In Progress
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    Phase IV : Form the new Charlie's Angels with Megan Fox, Scarlett Johansson, & Gal Gadot
    Phase V : TBD

    #3274214
    fsugirl2005
    Participant

    Oh Skynet. Don't ever change. 😂😂

    REG - 60,73, Retake 05/2021
    FAR - 73,74,78
    AUD---74,70,73,71,74,85
    BEC - 05/2021

    I have been on this journey off and on for over 10 years. I think it's about time that I wrap this up.

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