May 18, 2020 at 4:24 pm #3004851ParkParticipant
I went to the test center (Lake Forest, CA) today and was told my exam was cancelled, but I never received any email from Prometric. Are there anyone had similar issues?May 18, 2020 at 6:18 pm #3004962PDiddy2000Participant
@Park OUCH!! That hurts! Try to stay focus on your exam preparation while you figure out your next testing date. My FAR exam is this Thursday, May 21. My last two cancellations were both a week before my scheduled exam. I haven't received a cancellation so I hope that doesn't happen to me.May 20, 2020 at 2:10 pm #3006411
I'm in a bit of a pickle. I was scheduled to take REG on June 8th. I got 2 emails from prometric, saying that my exam would be cancelled due to the social distancing requirement. My NTS expires July 12th. I can't get any exams in NY until after my NTS expires. I tried reaching out to the state board, but they weren't of any help. They asked me to complete a form, which doesn't list covid on the Exception To Policy form.
Has anyone else had this issue?May 20, 2020 at 6:14 pm #3006594
Your NTS will be extended. I kept bombarding my State Board with emails until I got a response. Even though I would get sent back a non-personal email response I just kept replying back.
I don't think your NTS will expire. They are all supposed to be extended across the entire nation when the test centers closed.
Try to stay positive.
I have only one section left (FAR) to pass but my test was cancelled two days before my REG credit was to expire. But I did get an email that my credit will be extended through the end of September. My FAR test is scheduled for May 30.May 20, 2020 at 8:26 pm #3006663
Thank you. I'm hoping it gets extended – but when I emailed back the generic e-mails & “guidance” on their website says that only NTS that expire as of June 30,2020. I've been constantly emailing back. I'm seeing that CA & IL have granted longer extensions, and I”m hoping NY follows suit. We shall see, this is way more stressful than busy season. 🙁May 20, 2020 at 11:40 pm #3006780
NY has been hit the worst out of all the States. So, hang in there. It has been distracting and eating my energy in a bad way. I need a clear mind to study and this black hole of the unknowing is so distracting.
But, we will look back from all of this and appreciate we made it through successfully. We will be called the Corona-virus CPAs. LOL. We will have bragging rights of what we went through.
No I am just concerned that I need to wear my mask for a full 4 hours while testing. Ugh!June 4, 2020 at 2:09 pm #3017781
Prometric has canceled my appointment one hour before the exam today.
I have tried to contact them by phone but it has been impossible nobody answer (1-800-936-2433).
I would like to reschedule as soon as possible, before the 10th.
I cannot reschedule by myself because my appointment still scheduled.
What should I do?
Here is the cancellation email
4 Jun. 2020 6:53 am
We trust this email finds you well.
We are sorry to inform that your scheduled testing appointment with the details below will be cancelled.
Exam Name: CPA
Exam Date: 6/4/2020
Please do not go to the test center. _____(I WAS ALREADY THERE)
Prometric will reach out to you again within the next 5 to 7 business days (WHAAAT? 7 BUSINESS DAYS?) to assist you with the next course of action on your impacted exam appointment. Please check your email from time to time for any updates on the next steps of your exam.
Due to unprecedented volumes on our phone lines and email requests, responses during this time will be significantly delayed (I HAVE BEEN ON HOLD FOR 2.5 HOURS). We encourage you to visit http://www.prometric.com to view site closures (MY TEST CENTER APPEARS OPEN ON THAT LIST), openings and to obtain updated information on the status of our operations.June 4, 2020 at 3:46 pm #3017895
Oh gosh. At least all exam credits have been pushed out. For Cali, exam credits are pushed through end of year [12/31/20].
What state are you testing in?
I just took my last exam May 30 and was afraid too it was going to be canceled. Which it was not. But I know your frustration.
Keep trying to call prometric and bombard them with emails.June 4, 2020 at 3:50 pm #3017913
It is my last exam too.I am in Miami, Florida. This is so frustrating. I will do that, I am still on hold on the phone 4h already. Thanks!June 4, 2020 at 3:53 pm #3017922PDiddy2000Participant
@Lily OUCH! That's horrible. I'm sorry that happened to you. Hopefully they'll make it up to you when it comes time to reschedule.June 4, 2020 at 5:43 pm #3018027
Thank you for your comments. They picked up the phone after 4.5 hours. I rescheduled for June 10th.
For others with the same problem, the phone number is 1-800-936-2433 be prepared for a long hold but it works.June 4, 2020 at 8:16 pm #3018207CPAHOPEParticipant
Sorry to hear that Lily. Why would they cancel the appointment just 1 hour from the actual exam? Couldn't they give you an earlier notice? I would've been hella pissed if this occurence had happened to me. They need to correct their internal control quickly because this is absolutely heartbreaking.June 4, 2020 at 8:57 pm #3018234
You said it. It just to add more stress to candidates. I had the same issue last year during Hurricane Dorian. They closed for 4 or 5 days knowing that Miami🌀 weren't in the forecast path of Hurricane Dorian and didn't expect to see tropical storm conditions.
It is the same test center that was closed today, without explanations. I have learned the lesson that's why I rescheduled it in Forlauderdale, 45 miles away.June 6, 2020 at 6:05 pm #3019617CrystalParticipant
Just got the email from prometrics stating that my exam schedule for july 31st is cancelled.
For those that have experienced this, does the follow up email in 5 to 7 days contain additional dates to take the exam or should I call them directly?June 6, 2020 at 7:07 pm #3019638
I didn't wait for the email. Call this phone number 1-800-936-2433 Monday thru Friday from 8:00 am to 5:00 pm, be prepared for a long hold. They will reschedule your test immediately. I was on hold for 4.5 hours.June 6, 2020 at 7:44 pm #3019677June 6, 2020 at 10:12 pm #3019764Road2CPAParticipant
@Crystal within a day or two you should be able to rebook online. I'd guess by Tuesday you should be able to rebook online instead of calling, and save yourself a long hold time. I had a cancellation back in April when all of the COVID concerns started, and within a day or so I was able to rebook online. You'll have to book as if you are booking it for the first time. The system won't recognize your original confirmation number. I say that because I thought I could just “reschedule” using the same confirmation number.June 8, 2020 at 12:00 pm #3020772Jeff Elliott, CPAKeymaster
Any luck?June 9, 2020 at 7:24 pm #3022221CoHaParticipant
I had the same problem. I was scheduled to take AUD on 6/8/2020. Prometric confirmed my appointment by email on 6/5 and by phone on 6/6. Yesterday, when I arrived at the test center, I was told that the center was short staffed and my appointment would be cancelled.
Immediately after I left, I called 1-800-936-2433 to reschedule. After a 60+min wait, I was told by the rep that they don't service the CPA exam. 🙂 The number then rep gave me was an SAT/GRE number closed due to Covid. 🙂
After 2-3 hours I got a call from the test center confirming the cancellation. In the evening I got the cancellation email from Prometric saying “Please do not go to the test center”. 🙂
Today, early in the morning, I got the same cancellation email from Prometric telling me “Please do not go to the test center”!
I have been trying to reschedule my exam all day today, to no avail. I am getting an error saying that my Exam ID number is invalid. I called my test center to see if they put me as a No Show in the system and to get a valid phone number for the Call Center. All I could get was a phone number for a Call Center, which I called. It was closed due to Covid. 🙂
I also contacted Prometric via Contact Us on the website, but I am not hoping to get anything soon.
Not sure what to do next.
Prometric Cancellation - Page 3
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