September 11, 2019 at 11:36 am #2699076
Need advice, so I took far yesterday and during the exam the computer driver crashed… Happened to four other candidates as well at this testing center. We all sat around and waited 3 hours for them to figure out how to fix the problem without losing our progress on the exam. Long story short my exam was scheduled for 1:30pm, and I ended up finished at 8:30pm… Should I report the issues to NASBA? the testing center said they already documented the issue, however I would not like my score to become invalid as I felt fairly decent about the exam.September 11, 2019 at 11:40 am #2699088
You can contact candidate care and they should not invalidate your score.
I am not sure why you want to notify NASBA and possibly escalate the situation if you think you might receive a passing score.September 11, 2019 at 12:36 pm #2699154
I wanted to inform them in the odd event that perhaps something got messed up with the exam during the period in which it was frozen… but sounds like you'd advice against this.September 12, 2019 at 4:52 pm #2702664
You only have five days from sitting the exam to notify NASBA of any problems. If you don't notify them, and then say you receive a failing score, then you won't be able to do anything about it. Not that they'd change your score per se, but you might be able to sit again for free because of the problem you had. As for them invalidating your score, I doubt they'd do that. As far as I know, the only thing that would invalidate the score would be if you did something to cause that to happen, like you accessed study materials when you weren't supposed to. I don't think the computer going down is something that would invalidate your score. I've heard of this happening to other people (maybe not 3 hours long) but one poster on here I remember them saying that they had the computer crash on them several times and I think they passed. It's rough having that happen as most people are already stressed about sitting the exam and then you're stressed about the computer lolSeptember 12, 2019 at 7:19 pm #2702988
Agree with @theaccountant, as per NASBA:
After completing your examination, if you feel that the circumstances surrounding your test administration prevented you from performing at a level consistent with your knowledge and skills; or, if you have a question or concern about the test, you must notify NASBA at email@example.com no later than five (5) days from the date of your examination to document your concern. Reporting the issue to the testing site staff (TCAs) and/ or leaving a comment in the survey at the end of the examination does not take the place of filing a formal complaint with Candidate Care at NASBA. Do not wait to receive your scores before notifying NASBA.September 13, 2019 at 8:39 am #2703492
My BEC exam crashed while i was taking it during an MCQ Testlet and it took about 20 minutes to get it back up and running. I reported it to NASBA and they offered to waive my retest fee if I received a failing score.September 13, 2019 at 9:19 am #2703618
Ditto. Mine crashed as well and I emailed them the next morning (but have yet to hear back). Here's what I ended up sending them:
My Exam Section ID for FAR: 0000000
My National Candidate ID: 0000000
My Test Site: Prometric Test Center 5135 (225 Friend St. Boston, MA 02114)
Yesterday during my FAR Test, in the middle of testlet one, I got an error message on my computer screen that said something about a “driver stopped responding” and then it quit.
The testing center then put me in a new work station and I was able to continue my test. However, It added an unnecessary layer of difficulty to the exam. I also know the test center wrote up a report and, since the tests are recorded, there's probably a video of it too.
So….I just was wondering what the remedy to that is. Also…when I submitted my test I got the “you've completed the uniform CPA exam” message I got at the end of REG last window. I just want to make sure it did indeed go through because right now, on CPA central, my status hasn't changed to attendance.September 13, 2019 at 10:47 am #2703780
Pork Flavored BaconParticipant
Hopefully you did well on your exam and can look back on this and laugh about how miserable that day was for you.
As far as a remedy goes, they will probably just offer you a free retake if you do not pass the exam. If you're looking for a free pass if you fail, that isn't going to happen.September 13, 2019 at 12:09 pm #2704020
Thank you for all the helpful responses. By no means am I hoping for a “free pass”. I was just wondering what type of remedy I would have in the event I did not receive the score I was hoping for.
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