[andyn937]

Hi everyone I am new to this forum, long time reader, and I usually am not the type of person to post my experiences or issues, but I had a very stressful experience this past Monday 8/28/17. I want to share my experience, so hopefully no one will experience this like I have. I have been dreading on taking REG for a while since I took it before exam change Q1 2016 in March, and did not studied at all. After that exam I was so scared and felt no matter how much I studied I will not pass combine with some personal problems that postponed my retake until recently. However, I was so happy with myself this past Monday as I walked in accepting that I will try my best, and I will be happy with the results regardless. That was the case, I recognized problems and try my best on the ones I wasn’t sure about. As I was on my last testlet with 3 sims left, and I finished the researched problems first and half of a sim, my and everyone’s computers froze and I had 15 minutes left… I was assured by Prometric that everybody’s time will be the same when computer was rebooted. That was the case except for me… I lost 14 minutes and 30 seconds and they just said sorry and will write me a case explaining my situation. I didn’t freak out or anything assuming this probably happened before and there will be a fair solution to my problem. After spending a day and a half calling NASBA, Prometric, and CBA the best solution I received was to retake the ENTIRE exam again, and they don’t consider maybe this person is on a deadline or well lets waste another week of his time studying for an exam he just took for 5 hours. I just wanted to vent the fact that out of all the solution they can give like allow me to retake the last testlet again, tell me my score without finishing 1.5 sims a little early (because maybe I could pass who knows), or grade me differently… idk. However, I have scheduled again for this coming Tuesday… and I am terrified (what happen if I get an exam that targets all my weakness like blaw lol). Everything aside, I will try my best again and hopefully I will past, and to everyone reading this… just know anything on Prometric/NASBA end regardless if it’s their fault, it they will expect you to make up for their mistakes even though they say they will “review everyone case by case and provide a solution targeted to your case” when clearly its not the case. You can’t do anything if their system fails, but what I realized is that when open up the Authoritative Literature the computer slows down and the possibility of freezing you computer increases, so be careful and be patient and don’t click around until it loads completely. Also if you computer has to be restarted, try to rush them to login in to your computer ASAP to continue your exam. I don’t post in forums often, so I am sorry in advance for complaining and I hope I don’t offend anyone.

Thanks for reading!

[CPAIN2K17]

That's really sucky of them to do, but does not surprise me sadly. Good luck hopefully you crush the next test!

Wiley CPAExcel + Ninja MCQ & Notes

 

AUD - 97 (1/24/17)

BEC - 84 (3/10/17)

FAR - 94 (5/31/17)

REG - 88 (8/16/17)

[oisbuddy]

I think you need to get in touch with the aicpa since they will grade the exam. One of my friends from work had this happen to her about 9 years ago and she had to end up writing to the aicpa. She did pass so maybe they will show leniency.

AUD - 81
BEC - 77
FAR - 81
REG - 81

He gone...

[CPAcandidate3]

@andyn937

While it does suck there wasn't much else they could do outside of letting you accept the score results or forfeit the test and do a retake in the same quarter.

AUD - 83
BEC - 82
FAR - 86
REG - 82

Rogers + NINJA MCQ

[maj1028]

@andyn937

Sorry for what happened to you but let ‘s hope for the best. I hope that you pass. There was a power surge when I took my BEC but it was like just 30 mins from when I started the exam. It looked like I got back where I left off but I thought I lost a few minutes. Luckily for me it was not towards the end and prometric was able to re start our computers right away.

Best of luck to you.

AUD - 94
BEC - 86
FAR - 81
REG - 87

@maj1028

"In the infinity of life where I am, all is perfect, whole, and complete.  All is well in my world." - Louise L. Hay

[andyn937]

@oisbuddy Hi, I think its too late as I have already scheduled to retake it this coming Tuesday? I would have waited for my score if the sims were still 40% instead of 50%. Thank you for the recommendation though, I will try that if this ever happens again lol.

[andyn937]

@maj1028 , thank you I hope I pass too, it would really help me a lot getting REG out of the way first. Glad your experience was not as extreme as mine, good luck on your up coming REG

[M123]

I may have misread but you had 1.5 questions left? I wonder if one of them was an uncounted question? Odds are better than some Vegas games!

Sounds like you're doing the right thing. I would make sure that the AICPA has several people aware of the issue with copies of both your written experience written in a strong protest and a statement by Prometric corroborating that. I would make sure it's emailed and faxed to several parties. Squeaky wheel.

Please let us know how it comes out.

AUD - 77
BEC - 81
FAR - 77
REG - 81

REG - 1. Becker only - fail (forgot to study depr - oops); 2. Becker only - Pass
FAR - 1. Becker only - fail; 2. added Ninja Notes and MCQ - Pass
AUD - 1. Becker videos; Ninja Notes, Audio, MCQ, Becker Notes - Pass
BEC - 1. Ninja Notes, Audio, MCQ, Becker Notes - Pass

[andyn937]

@M123
Hello, thanks for the advice, and 1.5 questions left meaning I finished my research question, and went to my second question that I was half way done with when my computer froze, so half of my question was left unanswered along with a full question that was completely blanked.

[Anonymous]

Just get in touch with them, they give you info on how to do that, it's on your exam attendance report. The AICPA is pretty fair about this stuff and will adjust whatever score you got in order to make up for it, I'd think??

[oisbuddy]

Agreed with crazyleon, the aicpa would review your situation for sure, never too late. They have people for this, just like how they have people for when individuals like to challenge 74s (although the 74 challenges never succeed). I suggest to get in touch with the aicpa.

AUD - 81
BEC - 77
FAR - 81
REG - 81

He gone...

[jaxkep]

The same exact thing happened to me back in February. I was at the end of the test (old version, in the middle of one SIM and one still to complete) and my computer froze as I was clicking around the authoritative literature and the Prometric proctor restarted my computer but my test didn't reload. It just so happened that everyone nationwide taking the GREs that day was ALSO having test issues so the IT wouldn't answer the phone – they kept us on hold. I sat around for 2 hours, but then had to go because I had to get my son. They wouldn't let me use my phone or do anything so I couldn't ask my sitter to stay. Finally they called me later that evening to tell me my test IT case number. I had to call NASBA who reset my NTS and I retook the test a week later…and failed with a 73. It sucked but there was no other option for me – if I had waited around all day the outcome would have been the same. Anyway, just so you know you are not alone! I hope you crush it on Tues. I'm retaking on Friday. Also – Prometric should give you a VIP time since they were the ones whose infrastructure messed up.

[Jun]

@andyn937 How did it go? Did you get results?

IQEX (REG) - 92!

[Author]

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