Unable to login Dojo

  • This topic has 3 replies, 3 voices, and was last updated 1 month ago by jeff.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
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  • #2856840
    tmrwworld
    Participant

    Anyone had problem logging into dojo? I purchased the ninja monthly subscription yesterday and didn’t receive any login credentials nor did I receive any emails for resetting my password. Contacted the support team multiple times (including the online chat). Still didn’t hear back from them at all. This is wasting my time……what happened to the site?

    #2856954
    12tang
    Participant

    This happened to me before as well. I think the problem stems from already owning a forum account, then setting up a subscription with dojo. If e-mails, passwords, usernames are off, it seems to lock you up. I'm not sure which it is exactly but you'll have to wait for one of them to help you. Submit a ticket and wait. Unfortunately weekends are slow processing for customer tickets…

    2015: Becker Review

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    #2857008
    tmrwworld
    Participant

    Thank you for your reply! I think this explains it. But still, it's very frustrating since weekend is the time that I can study more… For them to take this long to reply, it's also disappointing.

    #2857077
    jeff
    Keymaster

    I see that the problem has been solved.

    Sorry for the delay – we normally answer emails on the weekends, but with Christmas get-togethers, we fell behind. Thank you for your patience.

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