A Less-than-Stellar AUD Exam Experience

Farah is a weekly NINJA CPA Blogger.

An update on my AUD Exam experience:

I arrived 45 minutes early at the Prometric center, for AUD at 9am. I wanted to be calm and not feel rushed as I checked into the exam.

I patiently went through the procedures, and sat at my allocated computer to start the test at 9am.

9am came and went. 10am came and went. No test appeared on the computer screen and the Prometric techs continued to work on it.

Another 1+ hour passed as the issue was escalated to Level 2. Finally, I was able to take my 4-hour exam more than 2 hours later.

There goes the rest of my day – I thought I had done well, scheduling it for 9am so that I could go to work in the afternoon.

I was informed that if I left, I could not reschedule for the next day, because the issue could take more than 24 hours to resolve. I was informed that rescheduling next week would be difficult because it is near the end of the month and students procrastinate when taking tests, i.e. the Prometric center would be very busy. I could try, but there were no guarantees that I could take the exam next week, before the end of the test window.

Alas, I did not procrastinate when scheduling AUD, but it did me little good. So to make it in this test window, I took the exam today, mentally and emotionally exhausted.

I am not the only one to have had such a dismal experience. There was another poor fellow whose computer did not work, and he was fortunate that he was not taking the CPA exam.

I have read that Prometric test center experiences can be less than stellar. What would it take to make them care a little bit about upgrading their technology or service? Tweets? Blogosphere fury? Emails from other people who have had less than stellar experiences?

The only positive thing was that the employee was very friendly and tried her best to resolve it. I hope that she gets a bonus.

Related Posts

New NINJA CPA Review Flashcards

Check out the new NINJA Flashcards. No additional app is needed – it’s all included in the new DOJO that’s been optimized for mobile studying. Want To Try The NINJA Flashcards for Free? To Your Success, Jeff Elliott, CPA (KS) NINJA CPA | Another71

NINJA CPA Promo Code

Does NINJA CPA Review have any promo codes? No. NINJA CPA Review doesn’t run promo or discount codes. Most CPA Review courses play the discount code game where they say, “this is the price (but it’s not really the price…wink wink)”. NINJA CPA doesn’t play the promo code game. Instead, we offer the same affordable […]

cpa exam simulations

15 New CPA Exam Simulations added to NINJA MCQ

NINJAs, We just added 15 CPA Exam Simulations to the NINJA MCQ Simulation list. New Simulations: FAR: Consolidation: Eliminating Journal Entries AUD: Evaluating Audit Evidence BEC: Direct vs Absorption Costing (SIM), Expected Value (SIM), Budgeting: Master, Static and Flexible (SIM), Economic Indicators (Written Communication), Financial Statement Analysis (SIM), Performance Measurement (SIM), Capital Budgeting Decision (Written Communication), […]

With a Full-Time Job and Two Kids, I PASSED the CPA Exam!

Hello Ninjas, This will be my last blog entry as a NINJA CPA. I found out at the last score release that I passed both AUD and FAR to bring an end to my CPA exam journey. My journey with NINJA began about 4 years ago. After not having taken the exam for 7 or […]